Navigate to your helpdesk and complete the rest of the setup.Ĭlick on the Admin > Support Operations > AppsĬlick on Get More Apps. You've completed the settings in Dropbox. Under Chooser/Saver domains, add your helpdesk URL without https or ) Tick the checkbox to accept the Dropbox API Terms and Conditions and click Create appĬopy the App Key from the Settings tab on the next screen If you are logged in to Dropbox with multiple accounts - such as your personal and work accounts - you will be asked to choose the account that will own the app Select Create Your App in the API v2 section Login to your Dropbox account and go to /developers In order to install this app, you need to have administrator access on your helpdesk.

For example, it makes it easy for customers when they share a screencast video, or for agents when they forward a PDF invoice to clients.Īttachments made from Dropbox aren't stored in Freshdesk, and are directly hot linked from the original source, thereby removing file size restrictions and file upload difficulties for users.

It lets users attach files from their Dropbox attachments into the ticket conversation.

The Dropbox app for Freshdesk allows easy and simple file sharing between your Dropbox account and your helpdesk. Attach files to tickets and responses - Agent sideĪttach files to tickets and responses - Customer side

Dropbox app integration